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Return Policy

Return / Refund

Returnable items

 

If the product is a returnable item, you may submit the request of return within 7 days upon receival (some merchants may require the item to be returned within a shorter period).

 

Please retain and return all packing materials including the following: the original packaging, tags, certificates, manufacture warranty card, manuals, gifts and all other accessories etc. Please ensure the reclaiming product is in good and original condition and the package is undamaged. Ensure the label or tags are intact and attached to the item, if any of these are damaged, they are deemed to be non-returnable.

 

We will notify you of the status of your return as soon as we received and inspected the products. If eligible, we will arrange a refund.  (the amount would be based on the price shown in your order).

 

Remarks:

1. Each order can only be returned once.

2. The refund includes the amount used upon purchasing the returned product. However, paid delivery fee and coupons used at the purchase will not be refunded or re-issued.

3. If Something Wild Online Shop does not receive the product within 7 days, we reserve our right to reject your request of return.

4. Any opened, used or products damaged by customers are neither refundable.

 

Non-refundable items

 

Non-refundable and non-exchangeable goods will be indicated on the product description page.

 

For any missing / wrong / defective items of your order, you may report the product problem in the system within 7 days after receipt. Our team will get back to you as soon as possible.